30-day satisfaction guarantee
Hair care is personal. If a product does not suit you, contact us within 30 days of delivery and we will make it right — a replacement or a refund, whichever you prefer. The item should be less than half used.
Damaged or wrong item
If something arrives broken, leaking or not what you ordered, send us a photo within 7 days of delivery. We will ship a replacement at no cost and you do not need to return the original.
How to start a return
Email us with your order number and what went wrong. We will reply with a prepaid return label and instructions. Please keep the original packaging where you can.
Refunds
Refunds go back to the original payment method within 5–10 business days of us receiving the return. Your bank may take a little longer to show it.
What we cannot accept
Products more than half used, items bought from another retailer, and returns started more than 30 days after delivery.
Cancelling an order
We can cancel an order before it ships. Once it is with the carrier, wait for it to arrive and start a return instead.